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Helping Homeowners

The HomeAdvisor Code of Conduct

HomeAdvisor is honored to connect homeowners and home service professionals to complete home projects. To ensure that we’re providing the best experience for all, we require that pros and homeowners alike uphold our core values:

Be respectful
Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.

Be fair
As a pro, ensure that you’re providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of pros’ time and money. Also, be fair in giving pros the reviews they’ve earned and deserve. 

Be professional
Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation. 

Be honest
Honor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.

Be reliable
Answer calls, texts and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are. 

Be inclusive
Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. HomeAdvisor adheres to a strict zero-tolerance discrimination policy.

HomeAdvisor reserves the right to remove all users who fail to follow this code of conduct from our site and platform.


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