The HomeAdvisor Code of Conduct
HomeAdvisor is honored to connect homeowners and home service professionals to complete home projects. To ensure that we’re providing the best experience for all, we require that pros and homeowners alike uphold our core values:
Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.
As a pro, ensure that you’re providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of pros’ time and money. Also, be fair in giving pros the reviews they’ve earned and deserve.
Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.
Honor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.
Answer calls, texts and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.
Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. HomeAdvisor adheres to a strict zero-tolerance discrimination policy.
HomeAdvisor reserves the right to remove all users who fail to follow this code of conduct from our site and platform.
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- What to Do If a Homeowner Stops Responding
- How to Manage Difficult Client Behaviors
- How to Get Homeowners to Call You Back
- Show Customer Consideration Through These Ways
- Homeowner App Experience
- Finding Customer Contact Information in the Pro App
- Communicating with Homeowners Through the Pro App