A note to our pros about Coronavirus (COVID-19). Learn More

Reviews

Reviews: Frequently Asked Questions

Reviews help you build trust with customers and make it easy for homeowners to see why they should hire you. The more reviews you have, the more customer contacts you’ll receive.

Here, we answer a few of the most frequently asked questions to make asking for and receiving reviews a little easier.

How can I request a review?

HomeAdvisor makes it easy to request reviews from past customers. Simply provide the customer’s name and contact info so we can verify the project. You can request a review any time from the HomeAdvisor Pro App or at pro.homeadvisor.com/ratings/request/

How often should I request reviews?

You should ask homeowners for reviews early and often. Request them directly from your HomeAdvisor account or add your personal review link to invoices.

How does HomeAdvisor verify reviews?

Many reviews are verified through an automated process. We also have a Customer Care team that follows up with homeowners to verify reviews in certain circumstances.

Does HomeAdvisor help me get reviews?

When a homeowner hires you through HomeAdvisor, we invite the homeowner to review your company on your behalf.

What is my personal review link?

Your personal review link sends homeowners directly to a page where they can review your business.

How can I use my personal review link?

Make your personal review link easy to access by adding it to your company’s invoices, emails, business cards and social media profiles. Then, encourage homeowners to leave a review!

Can I respond to reviews on my profile?

Yes, you can respond to reviews on your HomeAdvisor profile. Responding positively and constructively reinforces your commitment to good customer service and shows customers that you take their feedback seriously.

How should I respond to negative reviews?

If you receive a negative review, make sure to keep your response positive and professional. Apologize if it’s needed and offer to work with the homeowner toward a resolution if possible. This keeps your business looking helpful, professional and responsive.

Can HomeAdvisor help me with concerns about a review?

Yes, a team can help investigate certain reviews to ensure it meets HomeAdvisor’s review requirements.


Related Resources