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Opportunities

Opportunities: Frequently Asked Questions

Opportunity leads allow you to take on extra projects in addition to your auto-accepted leads. You only pay for opportunities when you choose to accept the connection with the homeowner. Here, we answer a few of the most asked questions on opportunity leads.

How will I receive opportunities?

You can receive opportunities via app notification, text, email or phone calls.

What kinds of opportunities are there?

There are two types of opportunities: Instant Connect and Job Opportunities.

Instant Connect opportunities happen when a homeowner requests to speak to a pro on the phone right away. You’ll receive a call asking if you want to connect. Accept to speak to the homeowner immediately. 

Job Opportunities happen when a homeowner enters their project details and has the option to select pros they’d like to quote their project. You can review the project details and choose to accept or decline the connection.

What details are included in each opportunity?

Instant Connect opportunities include the task requested by the homeowner. Job Opportunities include the homeowner name, location, and task. Accept the opportunity to contact the homeowner directly.

How many service pros get each opportunity?

Only one pro can respond to each Instant Connect opportunity. Up to four pros can respond to each Job Opportunity. The faster you respond, the better your chance of winning the job.

Is an opportunity a guaranteed job?

Opportunities are not guaranteed jobs. You can increase your chances of winning the job by following up quickly and professionally.  

How does an opportunity become a lead?

An opportunity becomes a lead when you choose to accept the connection. This is when you’re charged the lead fee. If you do not respond, the opportunity will not become a lead and you will not be charged.

Where can I respond to opportunities?

Respond to opportunities in the HomeAdvisor Pro App, or at pro.homeadvisor.com/opportunities

How much do opportunities cost?

Opportunity lead fees vary based on several factors, including but not limited to the size, location and type of project. You’ll be charged more for opportunity leads than for auto-accept leads.

How am I charged for opportunities?

You’re charged for an opportunity as soon as you accept the connection. This is when the opportunity becomes a lead. The lead fee is applied to your account as soon as you receive it, and you’re billed weekly. This charge is outside of your monthly spend target.

Do all opportunities count toward my spend target?

Opportunities are highly targeted homeowner connections that will be charged outside of your monthly spend target. You will continue to receive opportunities even if you’ve hit your spend target. You will not be charged for opportunities unless you accept the connection. 

How does turning my profile to “busy” affect my opportunities?

Switching to your “busy” profile will not stop you from receiving opportunities. Remember to only accept opportunities that you are interested in.

What should I do if I’m receiving incorrect opportunities?

Opportunities may fall just outside of your regular ZIP code coverage, so be sure to review the project details before accepting. If the opportunity does not look correct, you can choose not to accept it and you won’t be charged.

Why am I receiving opportunities when my leads are paused?

You may continue to receive opportunities even when you’ve chosen to pause your regular auto-accept leads. Remember, you only pay for opportunities that you choose to accept.

Do all opportunities fall within my ZIP code coverage?

Opportunities may fall just outside of your regular ZIP code coverage. Be sure to review the project details before accepting.

What happens to opportunities if I pause my regular leads?

You may continue to receive opportunities even when you’ve chosen to pause your regular auto-accept leads. Remember, you only pay for the opportunities you choose to accept.

What happens to opportunities if I switch to my “busy” profile?

Switching to your “busy” profile does not affect the opportunities you’ll receive. Remember to accept only the opportunities you’re interested in.


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